Privacy Policy — Maqadhi
Last updated: April 28, 2026
Introduction
At "Maqadhi", our mission is to make e-commerce accessible and easy for everyone. To achieve this, we collect some information about Maqadhi platform users who are:
- Merchants who use "Maqadhi" to create and manage their stores.
- Customers who purchase from stores built through "Maqadhi".
- Partners who develop templates or plugins, or provide support services for merchants.
- Users of "Maqadhi" applications and services.
- Visitors to the "Maqadhi" website or those contacting the support team.
This policy aims to clarify how we collect, use, and share your personal information. If we change our privacy policy, we will update this text, and if the changes are significant, we will notify you clearly (for example, via a notification through the control panel or email).
Our Values
Trust is the foundation of our work at "Maqadhi", and we are committed to three fundamental principles to protect your privacy:
1. Your Information is Yours
We only collect what is necessary to provide our services. When we no longer need this information, we delete it or anonymize it. Our goal is always to keep control in your hands.
2. We Protect Your Information from Others
We do not share your information with any third party without your explicit consent or unless there is a legal obligation requiring us to do so.
3. We Support Merchants in Privacy Obligations
Many merchants do not have a specialized privacy team, so we design our services to be compliant with best practices and provide clear guidelines to help them.
Why Do We Use Your Information?
We typically process your data in the following cases:
- Fulfilling Contractual Obligations:We need to use your data to activate your account and store and provide the subscribed services.
- Fraud Protection:We analyze data to detect any suspicious activity to maintain a secure environment.
- Technical Support:We use your data to understand your problems and provide quick solutions.
- Service Improvement:We analyze usage patterns to design new features and better experiences.
- Reports and Analytics:We provide merchants with statistics on sales and visits to support their decisions.
- Payment and Shipping:Facilitating secure payment processes and connecting you with shipping providers.
- Marketing:Informing you about new offers and important updates with your consent.
Your Rights to Your Information
Your data is yours, and you have the right to:
- Access your data and request a copy of it.
- Correct or modify your inaccurate data.
- Delete your data or request its transfer to another provider.
- Object to certain ways of using your data (such as marketing).
Note: If you are a customer of a store using Maqadhi, the merchant is responsible for your data and you should contact them directly.
Where Your Data is Stored
We are a platform operating from Yemen, and we may resort to storing or processing your data through reliable global providers (cloud services).
We are committed to choosing certified providers, implementing advanced encryption, and complying with relevant laws.
Data Retention Period
We retain data only for the period necessary to achieve the purposes for which it was collected:
- Account data: Throughout your period of using the platform.
- Financial data: For longer periods according to legal requirements (taxes and accounting).
- Backups: For a brief period within secure systems and deleted periodically.
Use of Tracking Technologies (Cookies)
We use cookies to improve your experience, remember your preferences, analyze performance, and provide security.
You can disable them from your browser, but this may affect some basic platform functions.
Protecting Your Data
We use encryption (SSL/TLS), firewalls, real-time monitoring systems, and periodic security reviews.
How to Contact Us?
Phone
782200856
For urgent inquiries
Address
Sanaa – Al-Asbahi – Al-Shallal Commercial Complex – Administrative Tower – 5th Floor
Platform Support
You can contact the support team through the "Support Center" section in your account.